|
|
Service and Support
|
|
 |
In your business, uptime is everything. That's why
KODAK Systems have designed-in reliability. And,
that's also why KODAK Service and Support, provided
by Kodak people, is trusted service done your way -
responsive, dependable, and flexible.
KODAK Service and Support includes a worldwide
team of trained experts, supported by a logistics
infrastructure, all with one goal: delivering the
satisfaction you expect from Kodak.
|
Proven field experience
Every month, more than five million movie-goers see a
pre-show on KODAK Digital Cinema Systems; every week,
we're installing up to 100 additional systems, connecting
to a variety of ticketing and automation systems. We know
the complexities of your world. And we'll fit our service
to your schedule.
Raising the standards
KODAK Systems are running at 99% uptime and we're
working - with new hardware, software, and service
models - to exceed that level of performance. Potential
issues often are resolved via the network or by Kodak
engineers, without the need for exhibitor interaction -
and we're working to raise that bar even further.
A proactive approach
Kodak monitors your system - remotely - 24/7/365.
We take a "heartbeat" of key components every five minutes.
Potential problems can be identified, diagnosed, and often
corrected before they become disruptive. And, via a
secure Web site, you can monitor the performance of
our system in your entire chain 24/7.
Automatic software updates
Through continued R&D, we're always adding more
capabilities to our system. Software updates are
included - and automatically installed - as part of most
KODAK Service packages.
|
|
A choice of plans
Select the service plan that's right for your business:
Basic (telephone support), Basic Plus (with remote diagnostics),
Basic Plus Extra (with advance unit replacement), or
Enhanced (with on-site service and parts). A variety of
plans - all with one goal: your complete satisfaction.
Responsive service
When you have a problem, you'll talk to human beings,
not computerized recordings. And we have a call escalation
process to make sure you get an answer - and a solution -
that's complete, timely, and helpful.
Peace of mind
It's everything you trust Kodak to provide - and more.
Kodak's field force numbers in the thousands
around the world - engineers, technicians, and others
trained and ready to provide service and support for
systems that are mission critical. Systems like yours.
Kodak has extensive experience in digital cinema,
working with a range of exhibitors, connecting to ticketing
and automation systems on hundreds of screens, and
delivering flawless presentations, reliably. As you build
your business for your digital future, go with a partner
you can depend on today - and tomorrow. Go with Kodak.
|
KODAK Worldwide Service
|
|
|
|
|
|
Cinema & Television Home
